Return & Refund Policy

Return & Refund Policy – qnvrylk™

At qnvrylk™, we want every customer to feel confident when purchasing coffee mugs, travel mugs, custom cups, and gift drinkware. If your order does not fully meet your expectations, we offer a straightforward return and refund process.

  1. Return Eligibility

Returns may be requested within 30 days of delivery if:

• Products remain unused and in original condition
• Original packaging is included
• Proof of purchase is available

  1. How to Request a Return

Please contact us:

📧 service@qnvrylk.com


Once approved, we will provide complete return instructions.

  1. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us within 72 hours and include:

• Product photos
• Packaging photos
• Shipping label photos

Our team will review the request and determine the appropriate solution.

  1. Non-Returnable Items

Certain products may not be eligible for return, including:

• Used drinkware products
• Personalized or custom-designed mugs
• Gift cards
• Clearance items

  1. Exchanges

Customers wishing to exchange products should:

• Obtain return authorization
• Return the original item
• Place a new order for the replacement product

  1. EU Consumer Rights

EU customers may cancel or return eligible orders within 14 days after delivery.

  1. Refund Processing

Approved refunds are issued to the original payment method and typically process within 10 business days.

  1. Return Address

Return instructions and the return address will be provided after authorization.

Company Contact Information

qnvrylk™

Email: service@qnvrylk.com

Your satisfaction is important to us, and we strive to make returns as easy as possible.